Our privacy policy
1. Who we are
Solutions Thailand is a relocation and expat consultancy based in Koh Samui, Thailand. We provide visa services, financial services, medical services, accounting, property services, and local support to individuals relocating to or living in Thailand.
Company address: 16/15, Moo.6, Koh Samui, Suratthani, Thailand
Email: Connect@SolutionsThailand.com
Phone: (+66) 83-098-0989
Website: www.solutionsthailand.com
2. What information we collect
We collect personal information when you interact with us, including through our website contact form, consultation bookings, social media accounts, messaging platforms, and during the delivery of our services.
Information you provide directly:
Full name
Email address
Phone number
Services you are interested in
Messages and enquiries submitted through our contact form
Passport details and copies (for visa applications)
Bank statements and financial records (where required for visa or financial services)
Employment letters and company documentation (for visa applications)
Marriage certificates and personal status documents (where applicable)
Messages, enquiries and other information provided when communicating with us through platforms such as Facebook Messenger, Instagram and WhatsApp
Information about your interactions with our team through these platforms
Information collected automatically:
Website usage data including pages visited, browser type, and device information (collected via Wix analytics and cookies)
IP address
Information received from social media and messaging platforms:
When you contact us through services such as Facebook, Instagram or WhatsApp, we may receive information made available to us by the relevant platform in connection with your interaction. This may include your name or profile information, platform or account identifiers, message and enquiry information, referral or advertising information, and other information made available by the platform.
3. How we use your information
We use your personal information to:
Respond to your enquiries and provide consultations
Prepare and submit visa applications and related documentation on your behalf
Deliver the specific services you have engaged us for
Communicate with you throughout your case, including updates and requests for additional documents
Improve our website and services
Meet our legal and regulatory obligations
Manage and track enquiries and leads received through our website, social media accounts and messaging platforms
Understand how customers find and interact with our services
Measure the effectiveness of our advertising and marketing campaigns
Improve and optimise our advertising, including through relevant customer interaction or lead activity where permitted
We process personal information only for the purposes described in this policy, where we have an appropriate legal basis, and in accordance with applicable data protection laws.
4. How we share your information
We share your personal information only where necessary to deliver your requested services. This includes:
Thai immigration authorities and embassies — for visa applications and related submissions
Our partner institutions — such as Muay Thai gyms, language schools, and other approved enrolment partners, where required for your visa category
Professional service providers — such as accountants, lawyers, or insurance providers engaged as part of your case
Wix.com — our website platform, which processes data in accordance with its own privacy policy
Meta Platforms and its affiliates — when you interact with us through Facebook, Instagram or WhatsApp, or where we use Meta's business, messaging, advertising, measurement or integration tools. Depending on the features we use and your interaction with us, relevant information about enquiries, leads or customer activity may be shared with Meta for purposes including providing messaging functionality, advertising measurement, personalisation and optimisation.
We do not sell your personal information. We may share limited information with advertising and technology providers where necessary for the purposes described in this policy, including advertising measurement, personalisation and optimisation, subject to applicable law.
5. Social media, messaging and advertising platforms
We use third-party platforms including Facebook, Instagram and WhatsApp to communicate with prospective and existing customers and to advertise our services. When you interact with Solutions Thailand through these platforms, information relating to your interaction may be processed by both Solutions Thailand and the relevant platform in accordance with our respective privacy policies.
We may use integrations and business tools provided by Meta to receive and manage enquiries, track lead activity, measure advertising performance, and improve or optimise our advertising. Where enabled and permitted by applicable law, this may involve sharing relevant customer interaction or lead activity with Meta for advertising measurement, personalisation and optimisation.
Meta processes information it receives in accordance with its own terms and privacy policies.
6. International data transfers
Solutions Thailand serves clients from around the world, including from the European Union and the United Kingdom. Where we process data on behalf of EU or UK residents, we handle it in accordance with applicable data protection standards including the General Data Protection Regulation (GDPR). Your information may be transferred to and processed in Thailand and in any country where a relevant embassy, consulate, or partner institution is located as part of your visa application.
We may also use technology, communications and advertising providers that process information in other countries. Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.
7. How long we keep your information
We retain your personal information for as long as necessary to deliver our services and meet our legal obligations. For visa and immigration cases, we typically retain records for a minimum of five years following case completion. You may request deletion of your information at any time — see Section 9 below.
8. Cookies
Our website is built on Wix.com and uses cookies to support basic site functionality and analytics. When you visit our site, you may be asked to accept or decline non-essential cookies. You can manage your cookie preferences at any time through your browser settings.
9. Your rights
Depending on where you are based, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your information (subject to any legal retention obligations)
Object to or restrict how we process your information
Object to certain uses of your information for direct marketing or advertising purposes, where applicable
Withdraw consent at any time where processing is based on consent
Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at Connect@SolutionsThailand.com. We will respond within 30 days.
10. Data security
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. Given the sensitive nature of visa and immigration documentation, we treat all client data with strict confidentiality. Access to case files is limited to the team members working on your case.
11. Third-party links
Our website may contain links to third-party websites, including embassies, partner gyms, and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.
12. Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Email: Connect@SolutionsThailand.com
Phone: (+66) 83-098-0989
Address: 16/15, Moo.6, Koh Samui, Suratthani, Thailand