Privacy Policy

Last updated: May 2026

1. WHO WE ARE

Solutions Thailand is a relocation and expat consultancy based in Koh Samui, Thailand. We provide visa services, financial services, medical services, accounting, property services, and local support to individuals relocating to or living in Thailand.

Company address: 15/16, Moo.6, Koh Samui, Suratthani, Thailand

Email: Connect@SolutionsThailand.com

Phone: (+66) 83-098-0989

Website: www.solutionsthailand.com

2. WHAT INFORMATION WE COLLECT

We collect personal information when you interact with us, including through our website contact form, consultation bookings, and during the delivery of our services.Information you provide directly:

- Full name

- Email address

- Phone number

- Services you are interested in

- Messages and enquiries submitted through our contact form

- Passport details and copies (for visa applications)

- Bank statements and financial records (where required for visa or financial services)

- Employment letters and company documentation (for visa applications)

- Marriage certificates and personal status documents (where applicable)

Information collected automatically:

- Website usage data including pages visited, browser type, and device information (collected via Wix analytics and cookies)

- IP address

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

- Respond to your enquiries and provide consultations

- Prepare and submit visa applications and related documentation on your behalf

- Deliver the specific services you have engaged us for

- Communicate with you throughout your case, including updates and requests for additional documents

- Improve our website and services

- Meet our legal and regulatory obligations

We will never use your information for purposes beyond those listed above without your consent.

4. HOW WE SHARE YOUR INFORMATION

We share your personal information only where necessary to deliver your requested services.

This includes:

- Thai immigration authorities and embassies — for visa applications and related submissions

- Our partner institutions — such as Muay Thai gyms, language schools, and other approved enrolment partners, where required for your visa category

- Professional service providers — such as accountants, lawyers, or insurance providers engaged as part of your case

- Wix.com — our website platform, which processes data in accordance with its own privacy policy

We do not sell your personal information. We do not share your information with third parties for marketing purposes.

5. INTERNATIONAL DATA TRANSFERS

Solutions Thailand serves clients from around the world, including from the European Union and the United Kingdom. Where we process data on behalf of EU or UK residents, we handle it in accordance with applicable data protection standards including the General Data Protection Regulation (GDPR).

Your information may be transferred to and processed in Thailand and in any country where a relevant embassy, consulate, or partner institution is located as part of your visa application.

6. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information for as long as necessary to deliver our services and meet our legal obligations. For visa and immigration cases, we typically retain records for a minimum of five years following case completion. You may request deletion of your information at any time — see Section 8 below.

7. COOKIES

Our website is built on Wix.com and uses cookies to support basic site functionality and analytics. When you visit our site, you may be asked to accept or decline non-essential cookies. You can manage your cookie preferences at any time through your browser settings.

8. YOUR RIGHTS

Depending on where you are based, you may have the right to:

- Access the personal information we hold about you

- Request corrections to inaccurate or incomplete information

- Request deletion of your information (subject to any legal retention obligations)

- Object to or restrict how we process your information

- Withdraw consent at any time where processing is based on consent

- Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at Connect@SolutionsThailand.com. We will respond within 30 days.

9. DATA SECURITY

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. Given the sensitive nature of visa and immigration documentation, we treat all client data with strict confidentiality. Access to case files is limited to the team members working on your case.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including embassies, partner gyms, and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

11. CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. CONTACT US

If you have any questions about this privacy policy or how we handle your personal information, please contact us:Email: Connect@SolutionsThailand.comPhone: (+66) 83-098-0989Address: 15/16, Moo.6, Koh Samui, Suratthani, Thailand